Privacy Policy

This Privacy Policy explains how Puffora VIP collects, uses, and protects personal information when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Billing or payment-related details
  • Order history
  • Device, browser, and website usage information
  • Messages you send to us

We collect this information when you place an order, contact us, use our website, subscribe to updates, or interact with our services.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Confirm Cash on Delivery orders
  • Contact you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud, abuse, and failed delivery
  • Comply with legal or regulatory requirements
  • Send order-related notifications

If you have agreed to receive marketing messages, we may use your contact details to send offers or updates. You can opt out where applicable.

Cookies and Tracking

Our website may use cookies and similar technologies to improve site performance, remember preferences, analyze traffic, and support advertising or remarketing.

You can manage cookies through your browser settings or cookie banner where available.

Sharing Information

We may share necessary information with trusted service providers, including:

  • Delivery and logistics partners
  • Website hosting providers
  • Email and communication services
  • Analytics and advertising platforms
  • Payment or order processing providers

We do not sell your personal information.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee complete security.

Data Retention

We keep personal information only as long as needed for order processing, customer support, legal compliance, fraud prevention, and business records.

Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, or objection to certain uses of your personal information.

To make a privacy request, please contact us through our Contact Us page.

Age Restriction

Our website and products are intended only for adults of legal smoking or vaping age in their location. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact us through our Contact Us page.