Contact Us

Need help with your order? We are here to assist you.

Before You Contact Us

To help us reply faster, please include your order number if your question is related to an order.

You can contact us about:

  • Order confirmation
  • Shipping updates
  • Cash on Delivery questions
  • Product questions
  • Damaged, wrong, or missing items
  • Return or refund requests
  • Wholesale or business cooperation

Contact Information

Email: support@pufforavip.com

Business Hours

Monday to Friday
9:00-18:00

Response Time

We usually reply within 24-48 business hours. During weekends, holidays, or busy periods, replies may take longer.

Order Support

If you contact us about an order, please provide:

  • Order number
  • Full name
  • Phone number used for the order
  • Product name
  • A clear description of the issue
  • Photos or videos if the item is damaged, wrong, or defective

Important Notice

Our products are intended only for adults of legal smoking or vaping age in their location. We may refuse support or cancel orders if we believe the order is not compliant with age requirements or local restrictions.