Return and Refund Policy

Return and Refund Policy

Customer satisfaction matters to us. Because Puffora VIP sells age-restricted vape products, returns and refunds must follow the conditions below.

Order Issues

Please contact us as soon as possible if:

• You received the wrong product
• Your parcel arrived damaged
• An item is missing from your order
• The product appears defective before use

To help us review your case quickly, please provide your order number, photos or videos of the issue, and a short explanation.

Return Eligibility

For hygiene, safety, and product integrity reasons, opened or used vape products cannot usually be returned unless they are confirmed defective or incorrectly supplied.

To be eligible for review, the product should be:

• Unused
• In original packaging where possible
• Reported within a reasonable time after delivery
• Supported with clear photos or videos if there is a problem

Non-Returnable Items

We normally cannot accept returns for:

• Opened or used vape devices
• Products damaged by misuse
• Products with packaging intentionally removed or destroyed
• Orders refused without a valid reason
• Products ordered by mistake after successful delivery

Defective Products

If a product is defective, please contact us and provide clear evidence. We may ask for photos, videos, batch information, or other details to confirm the issue.

After review, we may offer a replacement, store credit, partial refund, or another suitable solution depending on the case.

Wrong or Damaged Items

If you receive the wrong item or your parcel is visibly damaged, please contact us before using the product. We may request photos of the outer package, shipping label, and product packaging.

Refunds

If a refund is approved, the refund method and timing will depend on the original payment method and order status.

For Cash on Delivery orders, refund handling may require additional confirmation. We will explain the available solution after reviewing the case.

Failed Delivery or Refused Parcels

If a parcel is refused, not collected, or cannot be delivered because of incorrect information, we may not be able to offer a refund. Additional shipping costs may apply for resending an order.

Change of Mind

Due to the nature of vape products, we generally do not accept returns only because of change of mind after delivery.

Contact

To request support, please contact us through our Contact Us page and include your order number.